Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pedro Montes

Pedro Montes

February 7, 2025

5  out of  5
rating by Pedro Montes
"Great customer service, the Best team of swflorida. 100% recommended."
Profile photo of Carol Battle

Carol Battle

February 7, 2025

5  out of  5
rating by Carol Battle
"I’m so satisfied with all that State Farm has done for me! Thanks a lot"
Profile photo of Ryan Stevenson

Ryan Stevenson

February 6, 2025

1  out of  5
rating by Ryan Stevenson
"Had a negative experience with another agent, so we switched to Natalie. Worst mistake ever - she just took over $1200 from our bank account without authorization and refuses to refund it. Beware of doing business with Natalie or State Farm."
We responded:
"Thank you for sharing your concerns. We take situations like this very seriously and strive to ensure all transactions are transparent and authorized. I’d love the opportunity to look into this further and resolve any misunderstandings. Please contact me directly at me 239-319-0388 so we can review the details and find a fair resolution. Our goal is always to provide honest and reliable service to our clients."
Profile photo of Sylvia Hadley

Sylvia Hadley

February 4, 2025

5  out of  5
rating by Sylvia Hadley
"Erika responded to my questions in a kind, prompt and professional manner. She gave me options I was unaware of that was appropriate for my needs. Agent Natalie has a wonderfull staff member, Erika to work in her office. Keep up the good work Erika."
Profile photo of Michael Robinson

Michael Robinson

January 26, 2025

5  out of  5
rating by Michael Robinson
"Very pleasant customer service and helpful with all questions. Return calls in timely manner!"
Profile photo of Linda Underwood

Linda Underwood

January 24, 2025

5  out of  5
rating by Linda Underwood
"The nice & friendly phonecall was surprisingly VERY quick & efficient."
Profile photo of neil kitchen

neil kitchen

January 24, 2025

5  out of  5
rating by neil kitchen
"Simple and quick very nice and knowledgeable person"
Profile photo of Barbara Reed

Barbara Reed

January 9, 2025

5  out of  5
rating by Barbara Reed
"This agency always answers phone calls promptly and the agents are very helpful and courteous. I would highly recommend this agency."
We responded:
"Thank you for your kind words. Thankful to have great clients like you and Larry"
Profile photo of Nathaniel Fiedler

Nathaniel Fiedler

January 3, 2025

1  out of  5
rating by Nathaniel Fiedler
"Just got dropped from State Farm. Was in an accident in November and had a few claims for chips in windshield. This is what you get for high premiums. This agency will not go to bat for you. More or less told me nothing they can do to help expedite my car repair. My car has been sitting at a repair shop for nearly 6 weeks without nothing being down but a teardown for a quote. Now being told I may be responsible to pay for the teardown. State Farm wants to used aftermarket and sqlvaged parts for the repair. This is what you pay insurance for. Stay away!"
We responded:
"Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. I understand how frustrating it is to deal with an extended repair process and concerns about coverage and parts. As your local agency, we strive to assist our clients in navigating claims and repair issues. While we don’t directly control claims decisions or repair timelines (as these are managed by State Farm’s claims department and the repair shop), we are always here to advocate for our clients and provide guidance. I know we discussed your claim previously and I attempted to help to the best of my abilities. I will reach out again we’ll do our best to address your concerns. We value your feedback and will use it to improve how we support our clients in the future. Natalie Mathews"
Profile photo of Mahmoud Baali

Mahmoud Baali

December 24, 2024

5  out of  5
rating by Mahmoud Baali
"Kelly was very helpful today, I really appreciate her helfull."
We responded:
"Thank you for being a part of our State Farm family Mahmoud. We appreciate your business and look forward to serving you "
Profile photo of Kasey Mendiola

Kasey Mendiola

October 18, 2024

5  out of  5
rating by Kasey Mendiola
"I love that whenever I have questions or concerns Kelly is so helpful and knowledgeable! She helped immediately and within minutes I got to send my updated policy to my bank! 10/10 :)"
Profile photo of Kasey Mendiola

Kasey Mendiola

October 18, 2024

5  out of  5
rating by Kasey Mendiola
"Amazing amazing AMAZING! I called at 4pm and I got the quote and my home owners insurance all the same night. I didn’t have to wait on the phone either, I gave them my information and they called/emailed when the quote was ready. The whole process was easy peasy!! Not to mention I got the best price of all my family or friends. 10/10 would recommend!!! Thank you Kelly and Josh! :)"
We responded:
"Kasey, we're so happy to have you a part of our State Farm family. We truly appreciate your kind words and look forward to taking care of you! "
Profile photo of Mark Coon

Mark Coon

October 4, 2024

5  out of  5
rating by Mark Coon
"Very prompt on getting my insurance moved over to my new vehicle with new cards, nice job"
Profile photo of janyoga metzler

janyoga metzler

October 2, 2024

5  out of  5
rating by janyoga metzler
"Erika was very friendly:helpful and professional"
Profile photo of sydney cunliffe

sydney cunliffe

September 20, 2024

5  out of  5
rating by sydney cunliffe
"loving this state farm branch! they’re always super nice and helpful whenever i call and made adding my new car to/removing my old car from my policy a breeze!!! thank you so much! (:"
Profile photo of Leslie George

Leslie George

September 20, 2024

5  out of  5
rating by Leslie George
"ALL MY QUESTIONS WERE ANSWERED, TIMELY & CLEARLY."
Profile photo of Dick Mathson

Dick Mathson

September 19, 2024

5  out of  5
rating by Dick Mathson
"Erika was extremely helpful to me finding the right coverage for me."
Profile photo of Shawnna Horn

Shawnna Horn

September 12, 2024

5  out of  5
rating by Shawnna Horn
"Great customer service!"
Profile photo of The H family

The H family

September 11, 2024

5  out of  5
rating by The H family
"Kelly at State Farm was very attentive and understanding in helping me concerning my rate when I had specific questions regarding the monthly amount. I am on a budget and as a single mom with two driving teenagers, that’s really essential to my family’s daily life. Thank you for helping me and my family!"
We responded:
"Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you need anything else, feel free to reach out."
Profile photo of jennifer schramn

jennifer schramn

September 9, 2024

5  out of  5
rating by jennifer schramn
"I’m very pleased with the service and relationship I have with my State Farm agent(s). They are very responsive and always pass on the available discounts as able. Thanks, Erika! You are so professional and a delight as are Natalie and Josh, whenever I call."
We responded:
"Thank you for your kind words! We're glad you had a positive experience with our team. If you need any further assistance, just let us know!"
Profile photo of David Ingemie

David Ingemie

September 6, 2024

5  out of  5
rating by David Ingemie
"Very friendly and helpful"
We responded:
"Thank you David. Feel free to reach out with any questions! "
Profile photo of Carolyn Christopher

Carolyn Christopher

September 1, 2024

5  out of  5
rating by Carolyn Christopher
"It is a pleasure working with Natilie Matthew’s. Always positive results"
We responded:
"Carolyn, thank you so much for your kind words. We are very lucky to have you as a client. "
Profile photo of Chuck Graves

Chuck Graves

September 1, 2024

5  out of  5
rating by Chuck Graves
"great customer service!"
We responded:
"Thank you Chuck! Grateful to have you as a client"
Profile photo of Sharon Koplik

Sharon Koplik

August 29, 2024

5  out of  5
rating by Sharon Koplik
"Nice, polite, professional people. They gently asked if they could offer any additional insurance products, above and beyond what we already have. Just the right amount of "sales effort." No pressure."
We responded:
"Thank you so much Sharon. We are lucky to make sure we are properly protecting you. Thank you for being a great client"
Profile photo of Ray Massey

Ray Massey

August 28, 2024

4  out of  5
rating by Ray Massey
"Very pleasant and efficient"
We responded:
"Thank you for your kind words Ray. We truly appreciate your business. Please reach out with any questions "